Shipping policy
Last updated: [PENDIENTE: publication date]
Every order ships from our store in Green Bay, Wisconsin, packed by the same people who'd help you at the counter.
Where we ship
We currently ship only within the United States.
Shipping rates
- Free Standard Shipping on orders of $299 or more, after discounts are applied.
- Standard Shipping: $10 flat rate on orders under $299. Arrives in 3 to 5 business days after it ships.
- Express Shipping: $15 flat rate. Arrives in 1 to 2 business days after it ships.
Your shipping options and final cost are shown at checkout before you pay.
Processing time
Orders are processed once your payment is authorized and verified, and ship within [PENDIENTE] business days. We ship Monday through Friday, excluding U.S. federal holidays. Delivery times depend on your location and the carrier (UPS or USPS) and aren't guaranteed once your package is in the carrier's hands.
If something will delay your order beyond these times, we'll let you know by email or text within 48 hours of receiving it.
Tracking your order
You'll get an order confirmation email right after you place your order, and a tracking number by email as soon as it ships.
How we pack
Boots ship in their original box. Hats ship in a rigid box so they arrive in the shape they left in.
Shipping address
Please double-check your address at checkout. If you spot a mistake, email us right away at orders@mywesternlegacy.com and we'll do our best to fix it before your order ships. Once a package is on its way, we can't change the address. If a package comes back to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping, and you'll be responsible for the new shipping cost.
Lost, stolen, or damaged packages
If your tracking hasn't updated in several days, or your package shows as delivered but you can't find it, check with your neighbors and your local post office, then email us at orders@mywesternlegacy.com. We'll work with the carrier to track it down and file a claim.
If your order arrives damaged, please email us within [PENDIENTE] days with your order number and a photo, and we'll make it right as described in our Return & Exchange Policy.
Shipping restrictions
Some products made with exotic leathers may not be shippable to certain states due to state law. See our Terms of Service for details.
Questions?
Need something by a certain date? Ask us before you order at orders@mywesternlegacy.com and we'll tell you honestly whether we can make it.