Refund policy

Last updated: [PENDIENTE: publication date]

We want you to love what you take home. If something isn't right, we'll help you make it right, online or in person at our Green Bay store.

Our 30-day window

You have 30 days from the day you receive your order to request an exchange. To qualify, items must be:

  • Unworn and in the same condition you received them, with all original tags attached.
  • In their original packaging, including the boot box or hat box.
  • Boots: free of any outdoor wear. Please try them on indoors, on a clean surface. Scuffed or dirty soles can't be accepted.
  • Hats: not shaped, steamed, or adjusted, and free of sweat marks.
  • Accompanied by your order number or receipt.

How to start an exchange

  1. Email us at orders@mywesternlegacy.com with your order number, the item, and what you'd like instead (a different size, color, or item).
  2. We'll reply with instructions. Please contact us before sending anything back; items returned without a request can't be accepted.
  3. Ship your item to: Western Legacy, 2337 S Oneida St, Green Bay, WI 54304. Or bring it to the store.

Exchange in store

Live near Green Bay? Bring your item and your order number to our store at 2337 S Oneida St. No shipping, no waiting, and we can help you find the right fit on the spot. Store hours: [PENDIENTE].

Exchanges, not refunds

We don't offer refunds to your original payment method. Instead, you can choose:

  • The same item in a different size or color.
  • A different item of equal value. If the new item costs more, you'll just pay the difference.
  • [PENDIENTE: store credit, for returns without an exchange or when the new item costs less]

Who pays for return shipping

We do when an item arrives defective or damaged, or when we sent you the wrong item. We'll email you a prepaid return label.

You do when you're exchanging for a different size, color, or item, or when the item simply wasn't for you. We recommend using a trackable shipping service.

Damaged, defective, or wrong item

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us right away at orders@mywesternlegacy.com with your order number and a photo, and we'll replace it. [PENDIENTE: what happens if a replacement isn't available]

Final sale items

The following items can't be returned or exchanged:

  • Sale items
  • Gift cards
  • Special orders and custom or personalized items

Questions?

Not sure about a size before you buy? Just ask. Email orders@mywesternlegacy.com or stop by the store. We'd rather help you get it right the first time.